Pentastar Aviation, a leader in the world of business aviation, has once again been named one of the top Fixed-Base Operators (FBOs) in the country by the most respected publications in the aviation industry. In two separate surveys, Aviation International News’ AIN FBO Survey 2018 and Professional Pilot’s 2018 PRASE Survey (Preferences Regarding Aviation Services and Equipment),Pentastar claimed the #3 ranking in the country as voted by their readers. They were also named the #1 FBO in the Great Lakes Region in the AIN survey and the #2 Best Independent FBO in the Professional Pilot survey.
“We are extraordinarily proud that our commitment to world-class customer service continues to be recognized,” said Greg Schmidt, President & CEO Pentastar Aviation. “In a very competitive industry, it is gratifying not only to be recognized, but to also be the only aviation services provider in Michigan to receive such an honor.”
“While Detroit-area Oakland County [International] Airport is a competitive market for general aviation handling with no fewer than six FBOs, Pentastar Aviation continues to soar,” writes Curt Epstein, AIN. “Pentastar, which is open 24/7 with on-duty maintenance staff and CSRs, is likely the only FBO in the U.S. with its own jetway. Part of the Stargate Terminal, a separate 10,000-sq-ft structure…, is used to handle jetliners and aircraft carrying clientele who desire discretion, such as visiting sports teams, entertainers, and dignitaries.”
AIN has its subscribers evaluate FBOs they have visited in the past year based on five categories — line service, passenger amenities, pilot amenities, facilities and customer service representatives. The current survey process, in which Pentastar has annually been recognized among the top FBOs, provides overall cumulative average scores from 2013 to the present.
The Professional Pilot PRASE Survey is an annual tabulation of customer opinions of aviation ground services. Each year, Pro Pilot polls executives in charge of flight departments, aviation managers, chief pilots, pilots, CEOs and other qualified subscribers to recognize industry-leading service providers. PRASE is heralded as the gold standard of aviation ground service leaders, and Pentastar has ranked among the top ten FBOs on this survey every year since 2005.
Pentastar has been recognized annually for over a decade by those who appreciate their commitment to exceed the industry standards for both safety and service excellence.
About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S., FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com.