Billhighway focuses on employee career development to fuel growth

Billhighway is a tech company that knows it can’t just hire its way to a steeper growth curve. It has to look inside, too.

The Troy-based firm, which provides software for member-based associations and nonprofits, is hiring, but not with just an eye for putting bodies behind desks. It’s looking to find people who can grow their careers along with the company.

“We focus on career development for our entire organization,” says Brenda Gallick, director of team member services for Billhighway. “It’s a tough market out there, and we want to be engaged.”

Billhighway got its start in 1999, providing software that helped people divvy up expenses, such as dues or dinner costs. Today it specializes in cloud-based automation software for nonprofits and other similar organizations. That software platform integrates payment processing, banking, and accounting with existing systems and provides a transparent, holistic view of an organization’s finances so it can work more efficiently.

Over the years, Billhighway has added more and more staff, and it is consistently hiring people today. Gallick says that the company’s team now numbers in the “high double digits” and is growing. Billhighway now utilizes an employee career development program with a goal of promoting from within. Often people who are hired as a member of the client care team end up working in other areas of the business. Over the last year, five people working in client care transitioned to other parts of the business after receiving technical training and other opportunities to grow their skill set.

“When we recruit people we look for people with skill sets who would fit in other areas,” Gallick says.

Software developers have become a hot commodity in today’s economy, a reality Billhighway is acknowledging by hiring more young developers fresh out of college or a few years removed. The hope is as these employees grow professionally they will help grow the company in a number of ways.

“As we bring in new talent we provide them with training and opportunities to grow into other parts of the business,” Gallick says. “We want them to bring fresh perspective and ideas.”

Source: Brenda Gallick, director of team member services for Billhighway
Writer: Jon Zemke

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