Motor City Technology shifted its focus recently, paying special attention to customer service and satisfaction. Today the Southfield-based IT company is learning that business can fall into place if you take care of those two things first.
Over the last six months the 12-year-old company has focused on beating the industry standard of responding and correcting IT problems within two hours. “We try to respond to our clients in under an hour,” says Joshua Van Berkum, CEO of Motor City Technology. “Technology is the easy part. It’s the people that are the hard part.”
Motor City Technology provides IT services to small businesses. It crossed the $1 million in revenue mark in 2011 and generated another 25 percent jump in revenue last year.
“That felt great,” Van Berkum says.
That growth has allowed Motor City Technology to hire four people in the last year, expanding its staff to seven employees. It currently has two job openings.
Source: Joshua Van Berkum, CEO of Motor City Technology
Writer: Jon Zemke
Read more about Metro Detroit’s growing entrepreneurial ecosystem at SEMichiganStartup.com.