Saint Joseph Mercy Health System and MDLIVE launch first-of-its-kind virtual physician appointments

Saint Joseph Mercy Health System (SJMHS) and MDLIVE, the nation’s leading provider of virtual medicine services and software, have announced the launch of a first-of-its-kind service providing virtual real-time physician appointments 24 hours a day, seven days a week across Michigan. This service for southeast Michigan residents will be led by St. Joseph Mercy Ann Arbor, St. Joseph Mercy Oakland and St. Mary Mercy Livonia hospitals and will be available in west Michigan through Mercy Health.
MDLIVE is a secure, HIPAA-compliant, confidential telemedicine service that offers patients affordable and convenient virtual consults with an expert, board-certified physician via secured live streaming video, telephone or mobile app. Patients are connected with a SJMHS or MDLIVE physician who can evaluate their health concerns, offer advice and, if necessary, send prescriptions directly to their preferred local pharmacy (exclusions apply).
“Today’s patients are accustomed to immediate access and connectivity through technology, and we in the health industry want to provide that same level of real-time connection in the field of medicine,” said Dave Spivey, president and CEO, St. Mary Mercy Livonia.
SJMHS and MDLIVE physicians are board-certified in a variety of specialties, including family practice, internal medicine and pediatrics, and are licensed to treat or consult on a wide range of medical conditions and common ailments including ear infections, fevers, rashes, respiratory infections and more.
To ensure continuity of care, patients may choose to authorize their “online” physician to send information about their telemedicine visit directly to their primary care physician, specialists and/or other designated health care specialists. 
“Our partnership presents a unique opportunity to redefine how patient care is delivered,” said Jack Weiner, president and CEO, St. Joseph Mercy Oakland. “MDLIVE is not a replacement for routine checkups or screenings with a primary care physician or specialist. Rather, the service provides access to round-the-clock care when a patient needs to be seen right away or doesn’t want to sit in a waiting room.  Like a house call, this offers an option for patients to have their needs met in the comfort of their own home.” 
SJMHS’s relationship with MDLIVE is another example of its commitment to advancing the use of technology and improving access to care.  St. Joseph Mercy Oakland is a leader in telemedicine as the founder of the Michigan Stroke Network, a collaborative of more than 30 hospitals, including St. Mary Mercy Livonia, working together to deliver the most comprehensive stroke care in the state of Michigan. Participating hospitals use a network of telemedicine robots to access neuro-endovascular specialists at a moment’s notice to ensure stroke patients receive the most comprehensive stroke care available.
“We’re excited to bring MDLIVE’s virtual connected care into the state of Michigan through established hospitals such as St. Joseph Mercy Ann Arbor, St. Joseph Mercy Oakland and St. Mary Mercy Livonia,” said Randy Parker, CEO of MDLIVE. “This partnership further demonstrates our mission to give patients access to the best quality virtual medical care across the country. Saint Joseph Mercy Health System has the framework in place to deliver telemedicine and we look forward to growing this partnership in the future.”
MDLIVE is offered risk-free for 30 days. Starting at $49, the cost to access the “virtual office visits” is comparable to traditional office deductibles.  A free MDLIVE app is currently available for iPhone and iPad through the Apple App store.  An app for the Android device is now available on Google play.
Learn more at and click “Get Started.”
About Saint Joseph Mercy Health System
Saint Joseph Mercy Health System (SJMHS) is a health care organization serving six counties in southeast Michigan including Livingston, Macomb, Oakland, St. Clair, Washtenaw and Wayne. It includes 537-bed St. Joseph Mercy Ann Arbor, 443-bed St. Joseph Mercy Oakland in Pontiac, 304-bed St. Mary Mercy Livonia, 164-bed St. Joseph Mercy Port Huron, 136-bed St. Joseph Mercy Livingston in Howell, and 113-bed St. Joseph Mercy Chelsea. Combined, the six hospitals are licensed for 1,697 beds, have six outpatient health centers, five urgent care facilities, more than 25 specialty centers; employ more than 14,000 individuals and have a medical staff of nearly 3,200 physicians.  SJMHS has annual operating revenues of about $1.9 billion and returns $127 million to its communities annually through charity care and community benefit programs.
SJMHS is a member of CHE Trinity Health, the second largest Catholic health care system in the country. Based in Livonia, Mich., CHE Trinity Health operates in 20 states, employs nearly 87,000 people, has annual operating revenues of about $13.3 billion and assets of about $19.3 billion. Additionally, the new organization returns almost $1 billion to its communities annually in the form of charity care and other community benefit programs.
For more information on health services offered at Saint Joseph Mercy Health System, please visit
Founded in 2009, MDLIVE is a leading provider of telehealth services and software, providing telehealth, online and on-demand healthcare that benefits consumers, employers, payers, hospitals, physician practice groups and accountable care organizations.  Headquartered in Sunrise, Florida, MDLIVE works with Board Certified physicians and therapists, nationwide to provide around-the-clock connected care.
The company’s cloud-based Virtual Medical Office software platform makes it possible for patients, healthcare professionals and plan administrators to collaborate seamlessly and securely via voice, video, email and mobile devices. Payers and providers can also utilize the HIPAA and PHI-compliant system to collect and share clinical data from patient medical records, lab results and in-home biometric devices for real-time risk assessments, wellness advice, diagnosis and treatment.
MDLIVE physicians can diagnose, treat and, if needed, write prescriptions (non-controlled substances only) for routine medical conditions 24/7/365 Anytime, Anywhere. Learn more at and connect with us on to join the telehealth conversation.
To see a brief video about MDLIVE’s connected care delivery services please watch