Oakland County is best In U.S. for digital experience

Oakland County, Michigan was ranked the best digital experience for customers among all county governments in the United States. That’s according to the Center for Digital Government (CDG) which bestowed first-place upon Oakland County in its 2nd annual Government Experience Awards.

“Oakland County’s CIO Phil Bertolini and his team in the Information Technology Department continually innovate in order to better serve our residents and businesses,” County Executive L. Brooks Patterson said. “That’s among the reasons Oakland County has a national reputation for excellence which includes how we deploy technology to improve our operations.”

Bertolini, who was inducted into the CIO Hall of Fame and named Public Official of the Year by Governing magazine in 2017, said that the IT Department is carrying out Patterson’s vision for county government.

“The IT Department is able to perform at such a high level and capture award after award because we have the unwavering support of County Executive Patterson,” Bertolini said. “We apply his vision for having the best-run county in America into everything we do.”

The CDG’s Government Experience Awards recognize the achievements and best practices of states, cities and counties that have gone to the web and beyond to radically improve the experience of government and push the boundaries of how they deliver services.

“State and local governments are responding to citizen wants and needs with increasingly sophisticated online experiences,” said Dustin Haisler, chief innovation officer for the Center for Digital Government. “This year’s Government Experience Awards winners have well-designed websites and innovative channels that provide citizens meaningful information and services, robust data integration and an exceptional user experience.”

Back in July the Digital Counties Survey, conducted in partnership with the CDG and the National Association of Counties, named Oakland County among the most digitally-advanced counties in the U.S. for the 14th year in a row. It identifies the best technology practices among U.S. counties, including initiatives that streamline delivery of government services, encourage open data, collaboration and shared services, enhance cybersecurity and contribute to disaster response and recovery efforts.

Among Oakland County’s IT achievements is collaborating with other governments in the cloud. The county launched G2G Cloud Solutions (G2Gcloud.com) to improve government services by sharing technology with other government agencies at little or no cost, thereby reducing the cost of government. The county also developed G2G Marketplace (www.G2Gmarket.com) to offer solutions from government partners and approved vendors to government agencies through an online store experience.

To learn more about the CDG’s Government Experience Awards, click on http://ow.ly/LbHr30lO2gD.