The Townsend Hotel, a AAA 4-Diamond andForbes Travel Guide Four-Star luxury property known for its exceptional service and amenities, today announced it has received a TripAdvisor® Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence represent the upper echelon – the top 10 percent – of businesses across the globe listed on the website.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site.
“Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at The Townsend Hotel, and we’d like to thank all of our guests who took the time to complete a review on TripAdvisor,” said Steven Kalczynski, managing director of TTH. “There is no greater seal of approval than being recognized by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”
“TripAdvisor is pleased to honor exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”
# # #
About The Townsend Hotel
Opened in 1988, The Townsend Hotel, which celebrated its Silver Anniversary in 2013, is a AAA 4-Diamond and Forbes Travel Guide Four-Star luxury property located in downtown Birmingham, Mich. Travel + Leisure magazine ranks The Townsend among its, “World’s Best Hotels,” and the property also was named a 2012 “Best in the World” Midwest hotel by readers of Condé Nast Traveler. A member of Preferred Hotels & Resorts, The Townsend is known for its exceptional service and amenities, including the Rugby Grille, The Corner bar, Afternoon Tea at The Townsend and a variety of bakery, banquet and catering services. For more information, visitwww.townsendhotel.com or contact The Townsend Hotel at 800.548.4172.
TripAdvisor® is the world’s largest travel site*, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, reaching nearly 260 million unique monthly visitors**, and more than 150 million reviews and opinions covering more than 4 million accommodations, restaurants and attractions. The sites operate in 39 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.
TripAdvisor, Inc. (NASDAQ: TRIP) manages and operates websites under 22 other travel media brands.
*Source: comScore Media Metrix for TripAdvisor Sites, worldwide, Q1 2014
**Source: Google Analytics, average monthly unique users, Q1 2014; does not include traffic to daodao.com